FAQ

How do you handle shipping?

We have an awesome team of collaborators so we offer the best possible shipping solution according to your location. We treat each shipped product as if it were for us, so rest assured you will get your product(s) quickly and in great condition.

Where do you ship to?

We ship worldwide. If you live on planet earth we most likely ship to your location.

How much do you charge for shipping?

We have partnered with Shopify to be able to offer the cheapest shipping possible. Shipping is calculated by the products you are ordering, a number of items and the destination. You can see this calculation when you add your products to the cart and select your country.

When will my order arrive?

We ship from our warehouse in the USA. Please allow 3-5 business days for orders to be processed before being shipped. 97% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

  • Domestic USPS First Class (US): 3-5 business days
  • International USPS First Class International: 5-20 business days, depending on where you are (customs processing times may apply)

How do you handle customs?

It is possible that you may have to pay for customs fees if you are outside of the US but every country has different regulations on how they handle imported goods. We recommended you contact your local customs office to get an estimate of what you will be charged when the package arrives. We do not cover any customs costs.

Can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate. For international orders, once the package leaves the US, the tracking links may not update but the package is still on its way.

Is my info secure?

This site is powered by shopify, a well-known Marketplace and e-commerce platform provider with several years in the market, which in turn has been accredited with the top security certifications for your safety and ours. Our checkout process is encrypted with the SSL certificate to protect your information and data.

We use cookies for our cart to maintain consistency during checkout and we also utilize a Facebook pixel to track views and shares within our site.

We DO NOT keep or save your personal information nor do we use it for any other purpose than the stated above.
We have been very adamant at securing our site and making sure you and your information are completely protected and safe.

You can safely browse and shop all over our site with the confidence of these security technologies protecting every aspect of the experience.

How do you process payments?

We accept all major credit/debit cards like Visa, MasterCard, and Amex. You may also pay with PayPal.

 

How do you handle refunds/exchanges?

For all returns, please contact us immediately at healingmybug@gmail.com

We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure they are satisfied with the product. We ask for photo verification of the damaged goods sent to support@printful.com, then we'll gladly send a replacement at no cost to you.

All returns must be initiated within 4 weeks of the product being received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

What if I'm unhappy with my order?

If you're unhappy with your order because the product is defective or the imprint quality isn't what you expected, contact us and we will find a suitable resolution. Your experience with CHCA means everything to us and we will do our best to work with you on any issue. On all other types of returns, you will be issued a refund minus the original shipping charge (if applicable). In these instances, the customer is responsible for shipping the goods back to CHCA.

 

Do you charge sales tax?

Customers in certain states may be required to remit taxes.

Do you offer rush processing?

No, we do not offer rush processing, but there are faster shipping options that you may choose to pay for during the checkout process.

You didn't find the answer to your question here? You can send us an email at healingmybug@gmail.com